FAQs

We’ve put together a useful FAQs section to give you answers to the most frequently asked questions. Should you not find the answer you’re looking for, just use the Contact form and we’ll reply to your question.

What colours are available?

Choose from any of our 17 stock colours, or submit us your own Pantone colour reference for a matching colour. Pricing for non-standard colours is as per our printing charge. Please note that printed colours may vary slightly from actual Pantone reference.

What's included with the marquee?

Our mini marquee package consists of a collapsible marquee frame, roof canopy cover, heavy duty ground stakes, guying kit, pegs, mallet and accessory bag.

What accessories are available?

We have a wide range of accessories for all our marquees. Take a look at our Marquees section for further information.

Why are some parts to the marquee sold separately?

Simple. It ensures we keep costs down so customers only pay for what they need.

Do you have immediate stock availability?

We carry stock of all our marquees. All our mini marquees roof canopies are bespoke made.

Can I join marquees together?

Yes, we offer a bespoke-made rain guttering kit to ensure you stay dry under multiple marquees.

What are your marquee frames made from?

All our marquees are made of high-tensile aluminium so are sturdy yet remain lightweight.

Are your marquees flame-retardant?

Yes. All our canopies are flame-retardant to BS7837 standards.

What type of printing do you use?

Digital printing. Unlike screen-printing which can cause peeling or cracking, digital printing ensures a really clean crisp print that’s actually dyed onto the material.

Can you produce any colour?

Any Pantone colour code can be produced, as long as it’s not metallic.

Can I see a design mockup of how my marquee will look?

Yes. Once you’ve purchased your marquee and sent us your artwork, we’ll produce a visual of how your marquee will look. Alternatively we can send you the template so you can design the printing yourself.

How will the rear of my printed panels look?

We print onto white material so the reverse side will show as white. Printing on both sides is also available – this is done by stitching two printed panels back to back to ensure the printing is visible on both sides.

Do you offer discounts for larger quantities?

Yes. Just let us know how many marquees you require and we’ll see what we can do for you.

How soon can I expect to receive my marquee?

That will depend mainly on what panels you require and how much printing is involved. Plain colour marquees are generally faster to produce than printed ones. All our marquees are bespoke-made to our customers’ individual requirements.

How much is delivery?

Delivery is from £49 for all our marquees. We use nationwide couriers. There may be an additional charge for multiple orders.

Do you deliver abroad?

Yes. Delivery charges will be country-dependant.

Do you offer a guarantee?

Yes. All our marquees come with a 3 year guarantee from the date of original purchase.

What does your warranty cover?

We warrant all our products against defects in materials and workmanship from the date of original purchase. Please consult our warranty document for full details.

What is your warranty process?

First of all contact us so we can better understand your situation. If you have photos of your defective item then please include these. We’ll then try to ascertain if this is covered under our warranty terms.

Do you offer spare parts?

Yes. If we don’t already hold them in stock, we can easily order them in.